Payment Support

Role Summary:
Join our team to handle payment processing with accuracy and efficiency, and communicate effectively with Mandarin-speaking stakeholders. This is a great opportunity for those who are detail-oriented, proactive, and enjoy working in a fast-paced finance/e-commerce environment.

Key Responsibilities:

• Assist clients with daily payment queries.

• Oversee and ensure smooth payment processing operations.

• Monitor transactions and follow up on failed or abnormal cases.

• Liaise with third-party platforms to maintain secure and stable transactions.

• Troubleshoot payment issues and escalate complex cases internally.

• Review payment reports and provide insights to support internal decisions.

• Track and prioritize tasks, issues, and change requests as projects progress.

• Analyze issues and identify responsible parties for immediate attention.

Requirements:

• Minimum 1 year experience in finance, e-commerce, or payment gateway operations preferred, but fresh graduates are welcome (training provided).

• Familiarity with online payment systems is a plus.

• Detail-oriented and capable of managing multiple tasks effectively.

• Strong communication and interpersonal skills to coordinate with internal and external parties.

• Ability to solve problems under pressure.

• Fluent in Mandarin and English (spoken and written).

• Proficient in Excel or Google Sheets.