Overview
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our 15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
- Address inquiries from designated regions regarding timekeeping and payroll via email or ticketing tools, ensuring professionalism and courtesy in every interaction.
- Leverage the company's knowledge base and resources to provide accurate and compliant information on timekeeping policies, procedures, and specifics, delivered promptly and accurately.
- Assist in resolving discrepancies by gathering and analyzing information, juggling multiple issues, and prioritizing urgent requests. Escalate complex or unresolved matters the appropriate stakeholders.
- Handle basic timekeeping and payroll requests following established procedures, ensuring accuracy and efficiency.
- Present monthly dashboards to regional Operations Managers, fostering transparency and communication.
- Generate reports and analyze data as needed, providing valuable insights for informed decision-making.
- Contribute to the continuous improvement of services, identifying and proposing potential process optimizations.
- Provide flexible support to various ad-hoc projects as assigned.
Qualifications
- Possess a bachelor's degree in Business Administration, or a related field (preferred, but not mandatory).
- Demonstrate strong problem-solving and analytical skills with a keen eye for detail.
- Embrace the ability to learn and adapt to new procedures and technologies quickly, thriving in a dynamic environment.
- Exhibit excellent communication and interpersonal skills, both written and verbal, ensuring clear and effective interactions.
- Possess a strong customer-focused mindset, comfortable working with diverse groups of individuals.
- Feel comfortable collaborating across various organizations, time zones, and diverse cultural backgrounds.
- Demonstrate the ability to work independently and seamlessly within a team environment.
- Be proficient in Microsoft Office (Word, Excel, PowerPoint).
- Prior experience in customer service or a related field is a plus.
- Fluency in additional languages is an advantage.
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
