Position Summary
The Payroll Manager is responsible for leading and managing payroll operations for UNIQLO Malaysia, ensuring accurate, timely, and compliant payroll delivery. This role requires a hands-on payroll professional who is actively involved in payroll reviews, validation, reconciliation, problem-solving, and operational support while ensuring the effective delivery of payroll services through both internal teams and external payroll vendors.
As the payroll subject matter expert, the Payroll Manager will play a critical role in payroll governance, compliance management, stakeholder engagement, payroll vendor transition, HRIS migration, and continuous process improvement initiatives. The incumbent is expected to possess strong technical payroll knowledge, hands-on payroll operation experience, and the ability to independently manage complex payroll matters, resolve payroll issues, and drive payroll transformation projects to support business growth and operational excellence.
Key Responsibilities:
Payroll Operations
- Review and validate monthly payroll calculations prepared.
- Conduct payroll reconciliation and variance analysis before payroll finalization.
- Verify payroll inputs including new joiners, resignations, salary revisions, bonus payments, allowances, overtime claims, leave encashments & etc.
- Investigate and resolve payroll discrepancies and employee payroll issues.
- Perform payroll calculations for special cases and exceptional transactions when required.
- Act as the escalation point for complex payroll matters.
Payroll Compliance & Governance
- Ensure compliance with Malaysian statutory requirements including EPF, SOCSO, EIS, PCB and Employment Act.
- Review and validate statutory submissions and annual payroll activities.
- Maintain payroll SOPs, control frameworks, and audit documentation.
- Support internal and external payroll audits.
Vendor Management
- Manage outsourced payroll service providers and monitor service delivery performance.
- Conduct regular payroll review meetings with vendors.
- Ensure payroll timelines, accuracy targets, and service levels are achieved.
- Drive issue resolution and continuous improvement initiatives with payroll vendors.
Payroll System Migration & Transformation
- Lead payroll-related projects including payroll vendor transition, HRIS implementation, system enhancement projects & etc.
- Gather business requirements and define payroll specifications.
- Lead UAT testing, payroll parallel runs, and data validation exercises.
- Coordinate between HR, Finance, IT, Regional teams, and external vendors throughout project implementation.
- Identify operational risks and develop mitigation plans.
Stakeholder Management
- Partner closely with HRBP, Finance, Store Operations and Management.
- Provide payroll consultation and guidance on employee lifecycle transactions.
- Support management in payroll-related decision-making and compliance requirements.
