PBTB | Manager, Business Performance Lead

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Role Purpose:

To lead business performance initiatives for New Agent & Financing Scheme agents and Agency Leaders by translating agency strategy into targeted actions that drive sales productivity, leadership effectiveness, and sustainable growth within the Takaful agency.

Organization Context:

. Part of the Agency Strategy function within the Takaful business

. Accountable for business performance leads covering financing scheme agents and leader development

. Acts as a strategic partner to Sales, Recruitment, Learning & Development and Performance Management

. Reports to the Head of Agency Strategy

Key Responsibilities:

Financing Scheme Performance & Sales Enablement

. Drive performance initiatives that accelerate activation, productivity, and sales contribution of financing scheme agents

. Translate financing scheme strategies into clear performance actions, targets, and execution plans

. Monitor financing scheme outcomes and recommend corrective actions to maximise sales results

Leader Development & Team Performance

. Support leader development initiatives that strengthen sales leadership capability, coaching effectiveness, and team productivity

. Partner with Learning & Development to align leadership programmes with business performance priorities

. Analyse leader performance data to identify gaps and improvement opportunities

Performance Management & Analytics

. Establish and track sales and productivity KPIs for financing scheme agents and leaders

. Prepare performance dashboards, insights, and management reports to support decision-making

. Conduct performance reviews and post-initiative evaluations to drive continuous improvement

Stakeholder Coordination & Governance

. Coordinate with cross-functional stakeholders to ensure effective execution of performance initiatives

. Ensure alignment with governance, regulatory, and Shariah requirements

. Maintain documentation, controls, and performance governance standards

Qualification and Experience:

. Minimum 7-10 years of experience in agency strategy, performance management, sales enablement, or related roles within Takaful, insurance, or financial services

. Strong understanding of financing schemes, agency leadership structures, and sales performance drivers

. Experience in data analysis, Power BI, performance tracking, and stakeholder management

. Strong communication, analytical, and execution capabilities

. Professional, commercially driven, and results-oriented mindset

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.