Lixil is Hiring for a PCS Account Manager, Malaysia. LWT APAC. This position supports sales operations and drives engagement with B2B accounts, as well as premium clients in Malaysia. They are responsible for engaging B2B partners, premium customers, driving sales growth, and delivering exceptional customer experiences. This role requires a proactive and results-oriented individual who can build strong relationships with premium customers and contribute to achieving revenue targets. The PCS Account Manager will play a crucial role in identifying customer needs, providing tailored solutions, and enhancing the overall sales experience. Additionally, the role involves close collaboration with internal teams to ensure seamless service delivery and a high level of customer satisfaction.
Key Responsibilities / Duties & Responsibilities
Sales Support & Execution:
- Responsible for identifying and generating new project leads and sales opportunities through various channels and media in the Building and Construction industry.
- To lead in sales negotiation, prepare and present sales proposals/quotations, as well as to liaise with internal operations teams for smooth execution and delivery of orders.
- Work with the retail sales team to enhance customer engagement and ensure a seamless buying experience.
Customer Relationship Management:
- Develop and maintain strong relationships with B2B accounts and premium customers.
- Address customer inquiries and concerns promptly to ensure satisfaction.
- Personalize interactions to build loyalty and long-term engagement.
Operational Excellence:
- Support daily sales operations, including order processing, tracking, and reporting.
- Collaborate with internal departments to ensure timely product delivery and service fulfillment.
- Monitor key performance indicators and provide insights for process improvement.
- Maintain accurate records of customer interactions and sales activities using CRM systems.
Market Research & Insights:
- Stay informed about market trends and competitor offerings to identify opportunities.
- Provide feedback to management on customer preferences and emerging demands.
- Participate in industry events and networking opportunities to expand market reach.
Qualifications
- Diploma/Degree in Business, Marketing, or a related field.
- Minimum of 8 years of experience in sales, preferably in the premium or luxury segment.
Required Skills
- Excellent interpersonal and communication skills.
- Strong negotiation and persuasion abilities.
- Customer-centric mindset with a passion for delivering exceptional service.
- Proficiency in CRM tools and sales tracking systems.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Skills
- Results-driven with a strong sales acumen.
- Excellent problem-solving and decision-making skills.
- Adaptability and resilience in a competitive market.
- High level of professionalism and integrity.
- Strong organizational and time management abilities.
This role works closely with the following stakeholders:
Internal: Local teams & cross-functional teams in the APAC region
External (if applicable): Partners and customers in the Building and Construction Industry.
