People Experience Associate

Our people are foundational to our strategy- they are not resources that we leverage! Our People team (formerly Human Resources) partners with leaders to engage and attract high performing, diverse, entrepreneurial talent. We continuously challenge ourselves to be BOLD in our thinking, design and delivery of people solutions that enable our people to be the best that they can be and drive exceptional ResMed success.

About the Role

The People Experience Associate plays a key role within the People Shared Services team, providing end‑to‑end HR operational and administrative support to employees, business stakeholders, and People teams.

This role is focused on delivering a seamless employee experience through efficient HR processes, accurate data management, and timely resolution of People-related queries, while ensuring compliance with company policies and statutory requirements.

Key Responsibilities

Employee Lifecycle & HR Operations

• Provide support across the employee lifecycle, including onboarding, offboarding, and employment documentation

• Maintain accurate and up-to-date employee records in core HCM systems (e.g., Workday), ensuring data integrity

• Support payroll and benefits processes, including data validation and coordination with relevant teams

• Assist in managing employment documents, verifications, and HR administrative requests

Shared Services & Employee Support

• Respond to employee queries and service requests in a timely and professional manner via shared services channels

• Handle requests such as employment letters, forms completion, and HR policy clarifications

• Partner with Centres of Excellence (COEs) to support benefits, payroll, and other HR-related processes

• Act as a first point of contact and escalate complex queries where required

Compliance, Documentation & Reporting

• Ensure HR processes and documentation comply with internal policies, quality standards, and statutory requirements

• Maintain proper documentation and records for audits and regulatory purposes

• Support HR reporting, including diversity reporting and operational metrics

• Assist in updating HR policies, SOPs, and internal documentation

Continuous Improvement & Projects

• Identify and support continuous improvement (CI) initiatives within People Shared Services

• Participate in HR projects, including process enhancements and system updates

• Provide support for internal and external HR audits

• Act as a resource for junior team members when needed

What We're Looking For

Required

• Bachelor's degree in Human Resources, Business Administration, or a related field

• Minimum 2 years of experience in HR operations, shared services, or administrative support

• Strong attention to detail and ability to handle confidential information

• Excellent communication and interpersonal skills

• Proficiency in Microsoft Office (especially Excel)

• Ability to work independently and manage multiple priorities in a fast-paced environment

Preferred

• Experience working with HR systems (e.g., Workday or similar HCM platforms)

• Exposure to payroll, benefits administration, or employee lifecycle processes

• Experience in a shared services or service delivery environment

Key Competencies

• Customer-focused with strong empathy and service mindset

• Strong ownership and accountability

• Problem-solving and ability to manage non-routine situations

• Results-oriented with a continuous improvement mindset

• Ability to analyse and interpret data to identify trends and insights

Why Join Us

Joining us means being part of a collaborative and dynamic People team focused on delivering an exceptional employee experience. You'll have the opportunity to grow your HR expertise, contribute to meaningful initiatives, and work in an environment that values innovation, diversity, and continuous learning.

Joining us is more than saying yes to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!We commit to respond to every applicant.