People Solutions Advisor (Payroll)

• Proven experience in HR operations or as a HR Generalist
• Extensive expertise in managing end-to-end payroll processing across multiple markets
• Strong advisory, consultancy, and problem-solving skills

About us

Fonterra Cooperative Group is a farmer owned co-operative dairy company and the world's largest dairy exporter. Our New Zealand-made dairy products are enjoyed in 140 markets across the globe. Our products are loved by people for their balanced nutrition, quality craftsmanship and sheer indulgence. Anlene, Anchor, Anmum, are among the best known dairy brands we have. With more than 150 offices and sites around the world, Fonterra can offer a great range of career pathways across our business.

What happens when you apply fresh thinking, cutting-edge tech and an unwavering customer service philosophy to HR operations In our case, you get People Solutions a nimble, high-performing team unlocking solutions for Fonterra's 20,000+ global employeeswhile unlocking impressive career opportunity in the process. We've waved goodbye to archaic HR thinking and have embraced innovation and world-class tech solutions to deliver for our global team, from right here in Aotearoa New Zealand. We're proud and excited to be changing the game when it comes to people-centric solutions.

About the opportunity

Based at our Head office (Subang Hitech) and reporting to the People Solutions Ops Lead based in Malaysia, by joining our People Solutions Team, you will be responsible for delivering comprehensive HR support and resolving HR inquiries and requests. This role involves providing guidance to navigate our end-to-end people processes confidently and efficiently. You must be adaptable, offering tailored solutions as needed and as a trusted advisor, this role is expected to deliver practical and business-oriented HR advice and coaching across all organisational levels. Additionally, you will efficiently execute essential HR tasks to meet business requirements accurately.

This role is pivotal in offering guidance across a spectrum of HR matters, ensuring policy compliance, nurturing positive employee relationships, and contributing to the overall organisational success.

You should possess an in-depth understanding of HR practices, exceptional communication abilities, and a proactive problem-solving approach.

As a People Solutions Advisor you will:

• Offer consistent, high-quality HR guidance and solutions to customers regarding key people processes and policies, focusing on self-service and empowering people leaders.
• Resolve non-standard queries using judgment, providing coaching and escalation when necessary.
• Enhance whina and P&C systems and processes for an improved customer experience.
• Provide first level advice and guidance on various HR matters (this may include general performance management, rewards, benefits, processes, policies, and procedures).
• Drive continuous improvement of HR processes, suggesting innovative solutions to boost efficiency and effectiveness by keeping up to date on labour laws, regulations, and best practices.
• Serves as knowledge champion on specific HR functional areas.
• Be an advocate to People Leader to raise awareness of self-service tools, systems, and processes.
• Managing people movements, including terminations, band adjustments, title changes, and reporting line modifications.
• Custodian of HRIS and uphold accuracy and confidentiality of the employee information.
• You will be part of the team as it embarks on a journey of transformation into the digital era, making it a simpler and more modern place to work. As this change evolves, you will gain exposure to varied human resources inquiries and the position will progress to one which is more advisory/ consultancy in scope, enabled by both automation and human collaboration in providing people solutions.

Requirements

• Bachelor's degree in HR or related field
• Proven experience in HR operations or related roles
• Strong advisory, consultancy, and problem-solving skills
• Comfortable in a shared service environment and resolving complex issues
• Knowledge of HR policies and the ability to work independently
• Desire to contribute to the success of HR operations and create an exceptional employee and People Leader experiences.
• English language written & spoken proficiency.

Why Join Us

Here for you. It's a simple but remarkably powerful statement. Three syllables that speak volumes showing you're here to listen, here to care and here to help find solutions. For the Fonterra People Solutions team, being here for you is what unites, drives and inspires us. It's the promise we make to our 20,000+ global Fonterra team; using smart tech and tailored service to answer questions, solve problems and unlock solutions. And the same intent applies to each and every one of our People Solutions team. Join us, and you'll fast discover we are here for you too - here with support, respect, empowerment and enablement to be at your best, to grow your career and truly enjoy what you do.

We're on the cusp of something special something transformational in terms of service delivery for Fonterra employees, and for the careers of those who are part of our People Solutions journey. So, if you're ready to discover how we will here for you, with the support and opportunities you deserve, get in touch today!