Location
Georgetown, Penang – Pulau Pinang
Employment Type
Full-time | Customer Service / HR Operations | Office Hours (approx. 8:00 AM – 5:00 PM)
Overview
We are seeking a
detail-oriented People Operations Specialist to support HR processes and employee-related inquiries. In this role, you will ensure accuracy in data administration, manage HR documentation, and provide support through multiple communication channels including live chat, email, and calls.
Key Responsibilities
- Manage and maintain employee data with high accuracy and confidentiality
- Handle HR-related cases using CRM systems (e.g., ServiceNow)
- Coordinate and process HR documentation in compliance with company policies
- Provide support via live chat, email, and phone
- Collaborate with cross-functional teams to improve workflows
- Assist with HR operations and employee support tasks
- Anticipate issues and remain calm under pressure
- Ensure adherence to SLA (Service Level Agreements)
Requirements
- Fluency in English and Mandarin (C1 level or above)
- Minimum 1–2 years of experience in BPO, customer service, or HR support
- Experience in data administration and document management
- Strong written and verbal communication skills
- Familiarity with HR Shared Services is an advantage
- Experience with tools like ServiceNow is a plus
Preferred Skills
- Multilingual abilities (e.g., Spanish, Italian, French, German, Vietnamese, Korean, Japanese, Chinese, Brazilian Portuguese)
- Strong attention to detail
- Organizational and time-management skills
- Ability to work in a structured, process-driven environment
