(Permanent Role) Customer Service - Mandarin Speaker

Description

We are seeking a dedicated Customer Service Representative who is fluent in Mandarin (able to read, write and speak well) to join our dynamic team in Southeast Asia. The ideal candidate will be responsible for providing exceptional support to our Mandarin-speaking customers, ensuring their inquiries and issues are resolved promptly and satisfactorily.

Job Descriptions:

• Attend to customer inquiries, complaints, reviews, and feedback through calls and emails.
• Assess customers needs and recommend suitable products and services.
• Build a friendly and helpful relationship with customers.
• Respond to customer queries in a timely and accurate manner.
• Update our internal database with feedback and details of customer interactions.
• Gather customer feedback and share it with teammates or team leaders.
• Work well with the customer service team.
• Stay up-to-date with products and services available to customers.

Requirements:

• Minimum education: SPM
• Fresh graduates with a Diploma or Degree are encouraged to apply as training will be provided.
• 6 months to 1 year of experience in customer service or contact center (preferred).
• Ability to work well with and support the customer service team.
• Strong communication and writing skills in Mandarin.
• Willing to interact with customers from different cultures and backgrounds.
• Comfortable working independently.
• Able to assist both local and international customers.
• Ability to perform well in a fast-paced environment.