Proactively identify and attract new mortgage customers through various channels, including referrals, networking, and direct outreach.
Conduct comprehensive financial needs analysis for potential mortgage applicants to recommend suitable loan products and solutions.
Guide customers through the entire mortgage application process, including gathering required documentation, explaining terms and conditions, and addressing inquiries.
Prepare and submit accurate and complete mortgage applications, ensuring compliance with all regulatory requirements and internal bank policies.
Collaborate closely with credit underwriting, legal, and other internal departments to facilitate timely loan approvals and disbursements.
Monitor market trends and competitor offerings to provide informed advice and maintain a competitive edge.
Maintain strong client relationships by providing ongoing support, excellent customer service, and identifying opportunities for cross-selling other RHB banking products.
Achieve individual and team sales targets for mortgage loan origination and other relevant KPIs.
Adhere to all bank policies, procedures, and regulatory guidelines, including those related to anti-money laundering (AML) and know your customer (KYC).
Participate in training and development programs to enhance product knowledge and sales skills.
