Job Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will oversee the entire butler team, ensuring the delivery of personalized and high-end services to VIPs and discerning guests. As a
Personal Concierge Manager, you're not just providing VIP guests with exceptional service – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Leadership & Team Management: Lead, train, and mentor the butler team to deliver exceptional service. Manage scheduling, task allocation, and performance reviews.
- Guest Service Excellence: Ensure VIPs receive personalized service and attention to preferences. Proactively anticipate and fulfill guest needs with precision.
- Operational Coordination: in-room dining, laundry, packing/unpacking, and itinerary planning. Collaborate with other departments to ensure seamless service delivery.
- Luxury Standards: Uphold luxury service standards with meticulous attention to detail. Customize guest experiences based on individual preferences.
- Problem Solving: Resolve guest concerns discreetly and promptly. Identify service gaps and implement continuous improvements.
- Communication & Collaboration: Facilitate clear communication within the team and across departments. Report guest satisfaction and team performance to management.
- Training & Development: Provide ongoing training aligned with luxury service standards. Conduct regular evaluations to ensure service excellence.
Qualifications
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of
Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through
Leadership. A belief that
Teamwork drives the best outcomes. A sense of
Ownership and accountability. And a focus on the
Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In Addition, This Role Requires The Following Minimum Qualifications
- Proven track record as Chief Butler or senior butler in luxury hospitality.
- Strong ability to lead, train, and inspire teams to deliver personalized, high-end service.
- Deep understanding of luxury standards, guest protocols, and attention to detail.
- Exceptional interpersonal and communication skills with a guest-centric mindset.
- Discreet handling of confidential information; poised under pressure.
- Willingness to work evenings, weekends, and holidays.
- Fluent in English; additional languages are an advantage.
- Skilled in cross-functional coordination and conflict resolution.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
