Are you the kind of person that is able to Get Sh*t Done Do you enjoy turning ideas into reality If your default mode is action, and if you thrive when leading people and executing ideas into reality, read on.
Works Directly with the Founders: Ian and Adrian
This job budget is between RM5,000 - RM8,000 depending on experience and seniority.
Key Responsibilities
Operations & Facilities
- Ensure all courts, equipment, and facilities meet high standards of cleanliness, safety, and readiness
- Implement and maintain operational systems, routines, and checklists
- Resolve operational issues quickly and decisively
Team Leadership
- Hire, train, schedule, and manage operations and maintenance staff
- Set clear expectations and uphold performance standards
- Build a culture of accountability, professionalism, and continuous improvement
Customer Experience
- Oversee customer service and on-ground experience
- Handle escalations and turn feedback into operational improvements
- Maintain a welcoming, consistent, and high-quality environment
Financial Oversight
- Manage day-to-day operational expenses and payments
- Track revenue, control costs, and report key metrics to management
- Identify inefficiencies and implement cost controls
Projects & Growth
- Execute special projects and initiatives with the founders
- Turn ideas into structured plans with clear timelines and outcomes
- Support events, leagues, and programs with strong operational execution
Requirements
- Proven experience managing teams and physical operations (sports facilities, gyms, hospitality, F&B, retail, or similar)
- Strong problem-solving ability and comfort making independent decisions
- Highly organized, detail-oriented, and systems-driven
- Clear communicator who leads through action, not authority
- Willingness to work evenings, weekends, and public holidays as required
Nice to Have
- Familiarity with pickleball or padel (or willingness to learn)
You believe in building something bigger than a job - a movement, a community, a home for players
