Drive cross-functional projects from problem identification to full implementation and stabilisation
Ensure accurate system setup and configurations (e.g. non-working days, SLA logic)
Lead seller migration initiatives (own fleet → platform logistics)
Partner with internal teams (Product, SOS, Marketing Demand) to ensure smooth rollout of operational changes
Act as the central owner to ensure initiatives are executed, not just planned
Operations Excellence
Understand complex system processes, map dependencies across systems/datasets, and identify gaps.
Identify root causes of operational issues and implement scalable, long-term solutions
Reduce manual workload through automation and AI-driven initiatives (e.g. rule-based processing, distance validation)
Improve system reliability (status mapping, escrow release accuracy, SLA calculations)
Establish SOPs and continuously enhance processes to ensure operational stability
Clean up and resolve legacy system/process gaps
Build monitoring and tracking mechanisms to timely identify areas where exception handling required
Requirements
At least 3 years of hands-on experience in operations, risk/control, audit, or logistics/e-commerce environments, with direct involvement in process improvement, exception handling, or operational problem-solving
Proven track record of implementing process improvements end-to-end (from identifying issues → designing solutions → driving rollout → ensuring stability and adoption)
Strong ability to identify process gaps, control weaknesses, and failure points, with a mindset focused on preventing issues before they occur
Highly execution-focused: able to drive initiatives independently, follow through on details, and ensure outcomes are delivered (not just planned)
Comfortable working with ambiguity and incomplete data
Excellent stakeholder management and communication skills
Detail-oriented with the ability to zoom out and see system-level impact
