Company Description
Ready to launch your career with a company that's redefining the digital hospitality space HostPlatform is looking for energetic, driven, and people-focused talents to join us as Platform Support Specialists. Whether you're a fresh graduate eager to learn or someone hungry for your next big challenge, this is your chance to grow with one of Malaysia's rising tech companies.
Here, your role is more than just customer serviceyou'll be at the heart of the action, helping our Hosts succeed, solving real-world problems, and shaping the way we deliver an amazing customer experience. If you thrive in a fast-paced, problem-solving environment and love seeing your work make an immediate impact, we want you on our team.
Role Description
- Be the frontline hero, responding quickly and confidently to hosts and customers inquiries via WhatsApp, email, and live chatdelivering solutions that wow every time.
- Take ownership of customer issues by diving deep to identify root causes, offering clear solutions, and following through to full resolutionturning challenges into success stories.
- Represent HostPlatform with professionalism, empathy, and energy in every interaction, making each customer feel valued and heard.
- Master the tools of the trade to provide accurate, fast, and crystal-clear information, ensuring no question goes unanswered.
- Proactively escalate complex or unresolved issues to the right internal teams acting as the crucial link to keep things moving swiftly.
- Log all customer conversations, feedback, and outcomes with precision, ensuring we capture every insight to keep improving.
- Stay sharp and agile by constantly updating your knowledge on products, system changes, and new processesbecoming the go-to expert on all things HostPlatform.
- Bring fresh ideas to the table by identifying gaps or inefficiencies and suggesting smarter, better ways to deliver an exceptional support experience.
- Wrap up each day with a sense of accomplishment by submitting clear, accurate daily reports that keep the entire team aligned and informed.
Qualifications
- Experience with OTAs platforms like Airbnb, Booking.com, Agoda, or WATI.
- A background in hospitality, travel tech, or e-commerce support.
- Multilingual skills (English, Mandarin, Cantonese, Malay).
