Primary Care Business Partnering, Analyst

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you Then read on.

About The Role

1. To manage panel providers that provide medical services with cashless facility to covered members of AIA health insurance policies.

2. To support administrative tasks related to MFA project and act as intermediary for operational matters between panel clinics and AIA.

Roles and Responsibilities:

Provider Engagement:

• To support the GP Clinic Dialogues session to ensure panel clinics are updated with latest information/ changes from AIA.
• To support any project related to provider updated with latest information/ changes from AIA.
• Relationship Management/Communication:
• To handle complaints from internal and external clients on services related issues by panel providers especially issues related to MFA and not limited to claims, services related issues by clinics, suspected high cost, churning of visits, MC related issues etc.
• To conduct provider training sessions and proactively communicate with panel providers on new procedures and/or urgent updates to daily operational requirements of AIA.

Minimum Job Requirements:

• Degree in Health or Life Sciences, Allied Health or relevant disciplines
• Working experience in healthcare or managed care or insurance industry.
• Knowledge in healthcare management, experience in nursing and medical advancement.
• Good verbal and written communication skills, problem solving skills, able to manage people, fundamental knowledge in accounting principles, good analytical skills, proficiency in basic computer operating software like MS Office, willing to travel for job assignments.