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Principal DevOps Manager

With a global team of 5600+ I T professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about technology. Our team is continuously expanding. No matter your level of proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace

Grow together

The Principal DevOps Manager is responsible for managing the products in Prime & API DevOps team and driving projects and programs to ensure proper scope definition, prioritization, planning, and execution of work activities. This role requires strong leadership, strategic thinking, and hands-on experience in DevOps methodologies, including agile practices such as SCRUM. The candidate will also act as Service Owner and Recovery Manager, managing Class A ( 500k) and Class B (100k-500k) projects. Additionally, the role will oversee API lifecycle management and integration strategies, ensuring compliance with standards, security, and financial accountability.

Key Responsibilities

• Leadership & Team Management
• Service & Project Delivery
• Stakeholder Engagement
• Technical & Financial Responsibilities
  • Oversee API Lifecycle Management: Ensure proper design, development, deployment, and retirement of APIs across platforms.
  • Manage Integration Platforms: Lead and coordinate activities involving API management tools such as Axway, Apigee, and related integration layers.
  • Ensure Standards & Protocol Compliance: Govern adherence to REST, SOAP, JSON, XML, EDI standards and secure communication protocols (HTTP/S, AS2, SFTP).
  • Implement Security & Compliance Measures: Drive authentication and authorization strategies (OAuth 2.0, JWT), encryption practices, and compliance with regulatory requirements.
  • Monitor Performance & Scalability: Oversee API performance, capacity planning, and observability through dashboards and monitoring tools.
  • Integration Strategy: Define and manage A2A and B2Bi integration patterns, message transformation, and orchestration processes.
  • Budget & Financial Planning: Forecast and manage budgets for API infrastructure, ensuring cost optimization and financial accountability.

Ready to embark on the journey Here's what we are looking for:

Industry Experience:

• Strategic thinking with strong execution skills
• Excellent influencing, consulting, and communication abilities
• Experience in multicultural and matrix organizations
• Minimum 8 years in IT services and DevOps leadership roles

Technical Expertise:

• Operating Systems: 10-15 years
• Application Systems: 10-15 years
• Networking & Communications: 10-15 years
• DevOps methodologies including container platforms (e.g., OpenShift, Kubernetes): 5+ years
• API Management Platforms (Axway, Apigee) and integration technologies
• Standards & Protocols: REST, SOAP, JSON, XML, EDI
• Security Frameworks: OAuth 2.0, JWT, encryption practices
• Financial planning and budgeting for IT infrastructure

Certifications:

• University degree in IT-related field
• Agile methodology certification (e.g., SCRUM)
• ITIL Foundation preferred

Behavioral Competencies:

• Conceptual and analytical thinking
• Initiative and proactive problem-solving
• Strong organizational awareness and attention to detail
• Effective teamwork and leadership in multicultural environments
• Strategic financial planning and cross-functional collaboration

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

DHL is an equal opportunity employ er. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.