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Position : Printer Support Technician
Experience : 5+ Years
Required Skills & Qualifications :
- Strong knowledge of printer hardware and drivers (HP, Canon, Epson, etc.).
- Familiarity with Windows/Mac/Linux printing environments.
- Basic networking knowledge (IP addresses, print servers, Wi-Fi printing).
- Problem-solving and customer service skills.
- Ability to prioritize tasks and work independently.
Preferred Qualifications
- Experience with enterprise print management solutions.
- Knowledge of cloud printing services (Google Cloud Print, Microsoft Universal Print).
- Certification in IT support (CompTIA A+, ITIL, etc.)
Key Responsibilities :
- Install and configure printers, scanners, and multifunction devices.
- Provide first-line support for printer issues (paper jams, connectivity, driver errors, etc.).
- Monitor printer usage, toner levels, and schedule preventive maintenance.
- Troubleshoot network printing problems and escalate complex issues when necessary.
- Maintain inventory of printer supplies (toner, cartridges, spare parts).
- Document support requests, resolutions, and recurring issues.
- Train staff on proper printer usage and basic troubleshooting.
- Collaborate with IT team to integrate printers with network systems securely.
RIDIK, a subsidiary of CLPS Inc, is part of a global leading information technology consulting and solutions service provider focusing on the banking, insurance, and financial service sectors.
As a wholly-owned subsidiary of CLPS Incorporation (Nasdaq: CLPS), we leverage global resources to deliver innovative, tailored solutions across Asia Pacific, North America, and the Middle East.
We have more than 3000 employees working across 8 countries and 8 development centres. Our development centres have been certified with ISO 9001, 27001, and CMMi L5. For more information: please visit: https://www.clpsglobal.com/.
Job ID: 146974401
