PCS Azure Engineer – Japanese Language Required
We are looking for an experienced PCS Azure Engineer to provide technical support and customer advocacy for Microsoft Azure customers.
Key Responsibilities
- Provide expert technical support and troubleshooting across Azure workloads.
- Own and drive complex customer escalations and critical incidents.
- Act as the Voice of the Customer, working with Product Groups and Engineering teams.
- Engage with enterprise customers, including CIOs, CISOs, IT Directors and Enterprise Architects.
- Support Microsoft Q&A and community-led technical solutions.
- Use Azure telemetry, analytics, diagnostics and AI-enabled tools to identify and resolve issues.
- Drive knowledge sharing, documentation, automation and operational improvements.
Required Skills
- 5+ years of IT experience with strong Azure technical expertise.
- 3+ years of Japanese language support – Mandatory.
- Strong communication skills in English and Japanese.
- Strong troubleshooting and customer-facing skills.
- Experience with Azure Portal, Azure PowerShell and Azure CLI.
- Bachelor's degree in Computer Science, IT, Engineering or related field preferred.
- Azure certifications such as AZ-104, AZ-305, AZ-500 or AI-102 are an advantage.
Azure Expertise – Any 2+ Areas
- Azure Infrastructure / Compute & Containers
- Azure Networking
- Azure Security
- Azure Data & Analytics
- Databases
- AI/ML & Azure OpenAI
- Web & Mobile
- IoT
- Integration / APIs
- Management, Monitoring & Migration
What We're Looking For
A customer-focused Azure professional who can combine deep technical troubleshooting, customer advocacy, escalation management and strong communication to deliver excellent outcomes for enterprise customers.
Location: Remote (Within Malaysia)
Employment: Full-time
Japanese Language: Mandatory
