Who We Are!
ITC Infotech a wholly owned ITC ltd company is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Retail, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.
Your X-Factor
- Work ethic - You are a consummate professional
- Aptitude - You have an innate capacity to transition from project to project without skipping a beat.
- Communication - You have excellent written and verbal communication skills for coordination across projects and teams.
- Impact - You are a critical thinker with an emphasis on creativity and innovation.
- Passion - You have the drive to succeed paired with a continuous hunger to learn.
- Leadership - You are trusted, empathetic, accountable, and empower others around you.
Responsibility:
- Support various business functions in establishing and documenting new processes.
- Maintaining and updating centralized process and product document library as per QMS methodology for easy access & reference
- Overseeing the implementation of new business processes
- Be responsible to lead and deliver project/ program goals defined by the Sr. Management from time to time.
- Set up a robust governance mechanism to ensure that checks and progress reviewed are conducted as scheduled.
- Identify and lead process improvement projects that support strategic imperatives through use of Lean Six Sigma methodology
- Work closely with senior management to identify process improvement opportunities from time to time, within any area of the company.
- Work closely with senior management to establish and deploy operational excellence program that integrates Lean and Six Sigma methodology. Ensure transformations are fully integrated into the organization.
- Identify and highlight improvement projects towards improving quality, cost, productivity, and cycle time by reducing waste, rework, etc. resulting in significant business improvement and customer satisfaction.
- Carry out short to medium term travel to support other office when require
Key Qualification:
- Minimum 10 years of experience in process improvement or business excellence function
- Strong project management skills- ability to handle multiple projects having unstructured scoping.
- Excellent analytical and troubleshooting skills.
- Exceptional written and verbal communication skills.
- Readiness to work across geographies and occasional travel, if required
Good to have :
- Bachelor's degree in business management, process control management, or engineering is required.
- Hands on working experience of using tools like Microsoft Visio is a must
- Lean, Six Sigma (LSS) and Business Process Management trained
- Thorough knowledge of QMS, ISO 9001 and SOP documentation.
- Good knowledge of process improvement methodologies, like Lean, Six Sigma, 8D, RCA, etc.
- Some working experience in Operations and Finance processes would be an added advantage
- Ability to build a process improvement culture, demonstrating flexibility and initiative in achieving the desired outcome.
- Experience in delivering training programs on Quality and Process Improvement will be preferred.
- Excellent analytical skills: Review and provide direction on projects/ programs (Data driven approach)
- Report and procedure writing skills.
ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women
