Job Responsibilities
Platform Administration & Maintenance
- Manage and maintain the Business Process Management (BPM) platform to ensure system stability, availability, and optimal performance. Administer user access, permissions, and system configurations, while monitoring data integrity and resolving issues affecting accuracy and performance.
Repository Structure & Standards Governance
- Oversee and maintain the BPM repository structure, including metadata standards, taxonomy, and modelling conventions, to ensure consistency, clarity, and alignment across the platform.
Reporting, Dashboards & Analytics
- Develop and maintain dashboards, reports, and analytics to enhance visibility of process performance and platform usage. Provide insights and data support to process teams and business stakeholders.
User Support & Enablement
- Deliver technical support, troubleshooting, and guidance to BPM users, analysts, and process designers. Conduct training sessions and develop documentation to promote best practices and drive user adoption.
Continuous Improvement
- Identify and implement opportunities to improve platform functionality, usability, and performance. Lead initiatives to enhance user experience and increase adoption of BPM tools across the organisation.
Job Requirements
- Bachelor's Degree in Business Administration or a related field (or equivalent experience).
- Proven experience in administering and supporting BPM platforms within a medium to large organisation.
- Proficiency in BPM tools such as Mavim, ARIS, Signavio, or Visio.
- Familiarity with ERP systems (preferably Microsoft D365) and system-to-process mapping.
- Strong understanding of BPMN standards, end-to-end process architecture, and process design principles.
- Ability to translate complex business workflows into structured and clear process models.
- Working knowledge of system integration concepts and enterprise platforms (e.g., ERP, CRM, OT systems).
