As a
Product Content Associate, you will be the gatekeeper and optimizer of our company's top-performing products. Working closely with internal stakeholders, you will own content accuracy and setup, playing a critical role in how our products are presented to customers and how reliably our product setup runs at scale across the booking journey.
Beyond daily operations, you will learn to identify recurring issues through data and customer signals, translate insights into structured improvements, and turn one-time fixes into reusable standards (e.g., rules, checks, templates, or process enhancements). In this role, your goal is to continuously propose meaningful improvements that elevate both the user experience and internal efficiency.
What You'll Do
- Work closely with internal stakeholders to manage top product across platform, ensuring that descriptions, pricing, and settings are accurate and optimized for customer engagement
- Act as a quality gatekeeper by flagging potentially user-unfriendly or risky setups, and proactively discussing better alternatives with stakeholders
- Dive into funnel signals (product page checkout post-book) to diagnose friction points and propose optimizations that reduce customer friction
- Continuously challenge existing workflows, identify recurring issues or bottlenecks, and pinpoint systemic pain points in daily operations and help drive improvements through better processes or clearer guidelines
- Collaborate closely with teammates and cross-functional partners on projects related to product quality and user experience improvement
- Handle ad-hoc tasks and projects with a strong sense of ownership, always keeping the end-user experience in mind
What You'll Need
- Bachelor's degree or above with at least 1 year of experience in content, product, e-commerce, or user experience operations; E-commerce or OTAs is a plus
- Customer-focused and always seeking what is best for the customer
- High responsibility, strong attention to detail in completing tasks accurately and thoroughly
- Fluent in spoken and written English & Chinese
- Able to handle routine work with a positive attitude and maintain consistent performance over time
- Content creation and data entry experience are a plus
- Data analytical skills and the ability to think critically about user needs and product content are a plus
- Proactive, efficient, quick to learn, and has a strong work ethic
- Globally minded and comfortable working with people from different cultural backgrounds in a fast-paced environment
