Product Design Intern

Context

This internship sits within a Product Design team that translates customer insights and business goals into intuitive, well-crafted product experiences. You'll work at the intersection of UX design, product thinking, and cross-functional collaboration — contributing to work that directly shapes how customers interact with and experience the product.

This isn't observational work. You'll contribute to real design problems, produce artifacts that ship, and participate in decisions that affect the product experience. The role requires someone who thinks critically about why design decisions are made, not just what they look like, and who can communicate design rationale clearly across different stakeholders.

Responsibilities

UI/UX Design Execution

Design screens, flows, and interaction patterns across key product surfaces. This involves translating requirements and user needs into wireframes, prototypes, and high-fidelity mockups to balance usability, visual clarity, and brand consistency across customer touchpoints.

Visual & Interaction Quality

Take shared ownership of the aesthetic quality of the product. This includes the visual polish, graphic design elements, iconography, illustration, motion, and overall feel of the app. You'll contribute to ensuring the product doesn't just work well, but looks and feels considered and delightful at every touchpoint.

User Research Support

Participate in research activities focused on understanding user behaviours, pain points, and mental models. You'll help conduct usability tests, observe sessions, and contribute to synthesizing findings that inform design decisions.

Design Systems Contribution

Contribute to the maintenance and evolution of the product's design system. This includes creating and documenting reusable components, flagging inconsistencies across the product, and ensuring design decisions align with established patterns and accessibility standards.

Cross-functional Collaboration

Work alongside Product, Experience Design and Loyalty, and Engineering teams to align design work with technical constraints and business goals. This includes participating in design reviews, incorporating feedback iteratively, and communicating design decisions with clear rationale.

Key Result Area

Success in this role means delivering design work that is thoughtful, well-reasoned, and grounded in user understanding. You'll be evaluated on the quality of your design thinking, the clarity of your communication, your ability to iterate based on feedback, and how effectively you collaborate within cross-functional workflows.

Work Experiences

This internship is structured for someone early in their professional development who wants hands-on exposure to product design practice within a real product organization. Prior coursework, portfolio projects, or personal work in UX/UI design, interaction design, or visual design would be relevant. What matters more is demonstrated curiosity about why users behave the way they do — and a genuine interest in solving that through design.

Design Craft

You should have working knowledge of design tools (Figma preferred) and a foundational understanding of UX principles — hierarchy, affordance, feedback, and flow. An eye for visual quality is equally important: typography, colour, spacing, and graphic detail all matter here. You'll be expected to care about and contribute to the overall aesthetic standard of the product, not just its usability. You don't need to be a specialist in every area, but you should be able to produce clear, considered design work and explain the thinking behind it.

Communication Clarity

Fluent written and verbal communication skills in English and Malay are required. You'll be translating between user needs, product requirements, and design decisions. Precision matters: the difference between onboarding takes too long and users drop off at the e-KYC because it appears mid-flow without context is the difference between a vague observation and an actionable design brief.

Self-Direction

The team operates with high autonomy and expects you to identify work that needs doing rather than waiting for exhaustive task lists. This doesn't mean working without guidance—it means actively clarifying priorities, asking substantive questions, and driving your own work forward.

Preferred Academic Background

Design, Human-Computer Interaction, Psychology, Communication, Fine Arts, or related fields. What unites these disciplines is training in understanding human behaviour, visual communication, and problem-solving with empathy. Specific major matters less than a portfolio or body of work that demonstrates your ability to think through design problems end-to-end.