About The Team
The Shopee Operations team owns the product experience behind every order — from the moment a buyer searches for an item to the moment it arrives at their door. Our scope spans the full operations stack: customer service workflows, payments, listing quality, warehouse and fulfillment systems, seller operations, and logistics.
As an IC PM on this team, you own features end-to-end across one or more of these verticals. You'll work closely with engineering teams, regional and local business operations, and cross-functional stakeholders to surface problems, build the case for solutions, and drive them to launch. Scope shifts as business needs evolve — we value PMs who pick up new domains quickly and stay effective under ambiguity.
Job Description
- Own the full product lifecycle for your scope — from problem identification through requirements, delivery, and launch.
- Proactively engage with business operations teams to surface and understand pain points; don't wait to be assigned a problem.
- Translate ambiguous business needs into clear product requirements and prototypes that engineering teams can build against.
- Build the case for your features clearly — with data where it exists, and with structured justification where it doesn't.
- Frame features with key selling points and naming conventions to support senior management decision-making.
- Manage stakeholders across business ops, regional product teams, and engineering without escalating unnecessarily.
- Drive product launches end-to-end, including coordination across operations, communications, and business teams.
- Support BAU activities including product support and UAT when the business needs it.
- Explore and apply AI tools to your own workflows and product solutions.
Requirements
- 2–4 years of experience in product management or a closely adjacent role — business analyst, product operations, or systems analyst with end-to-end ownership.
- Demonstrated ability to identify a problem independently and drive it to resolution, not just execute on defined requirements.
- Outcome-oriented: you write about what changed and why it mattered, not just what you did.
- Strong analytical instincts; able to build a credible case for action even when clean data is hard to obtain.
- Clear communicator across audiences — you can present to an engineering team and to senior leadership with equal effectiveness.
- Comfortable picking up new domains quickly; the team operates across multiple product verticals and will deploy you based on business need.
- Genuine curiosity about AI and its practical applications — in how you work and in what you build.
- Bachelor's degree in Business, Engineering, or a related field.
