Product Manager - Bancassurance

Job description:

1.Product Development Support

Provide support in terms of new product development, product enhancement, preparation before product launch (training, sales collateral, notification to regulators).

Build saving and protection type product for all customer segments.

Work with distribution to lift the insurance knowledge and sales competency.

Key Relationship Manager with insurance company.

Work with analytic team to identify suitable insurance product to be distributed via alternative channel apart from face to face.

Collaborate with product supplier to lift sales productivity through better digital sales execution.

Ensure adherence to guidelines issued by regulators.

Partner with GE on data driven underwriting to improve leads generation and next best insurance product to lift conversion to Banca sales.

2.Customer Experience and Service Champion

To manage all enquiry and request made by sales staff.

To communicate to respective stake holders on all changes in sales process for existing product.

Work with business partners to update on all new product launch by competitor, made product comparison and there after communicating to sales staff the salient point of our existing product and how to pitch and position the product according to customer needs.

Work closely with business partner to ensure smooth sales process flow and good customer experience for internal and external customers.

Ensure that customer complaint is being investigated, treated fairly and set corrective action plan to minimize customer complaint and increase customer satisfaction.

3.Managing Reporting and Analysis

Recommend or monitor performances of distribution channels persistency, participation and productivity by segment.

Perform monthly reporting on sales and revenue, and GL reconciliation.

Perform data analysis and interpretation sales productivity by segment, and product portfolio for Life Insurance.

Manage the communication related to product on website, share point and product catalogue.

Manage the administrative of the department (reporting, regulatory & compliance).

Job Requirements:

1. At least 5 years working experience in Bancassurance product management or Insurance industry experience preferably in Life Insurance.
2. Good understanding on customer segmentation and ability to develop innovative and competitive products supported with proposition needs.
3. Good interpersonal skills to manage the product supplier (Great Easter, Great Eastern Takaful) as well as internal stakeholders (eg branch, telemarketing, legal, compliance, etc) in developing products across multiple channels (such as brick and mortar, digital sales, telemarketing) to achieve revenue goals and business objectives.
4. Key competencies exemplary oral and written communication skills, analytical skill, proactive and a team player.