Product Manager - Business Technology

What makes DHL great Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No.1 World's Best Workplace by Great Place to Work and Fortune MagazineDHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work.Start YOUR career with DHL today!

Role Purpose

Reporting into the Global Head Office Business IT - Network Operations Domain, the Product Manager (PM) serves as a key liaison between business and technical teams. The role is responsible for managing a medium to large product-or a defined product component-through its full lifecycle, from concept to launch.

The PM ensures alignment with business objectives, translates complex requirements into actionable development plans, and oversees daytoday operational execution. This includes product planning, resource coordination, risk management, and stakeholder engagement to support successful delivery and continuous improvement.

This position can be based in Singapore or Cyberjaya, Malaysia.

How will you contribute to the success of DHL

1. Product Roadmap & Planning

• Develop, maintain, and track the product roadmap, including features, enhancements, prototypes, and releases.
• Collaborate with business stakeholders and product owners to prioritize initiatives based on business value and technical feasibility.

2. Service Acceptance

• Work with delivery teams to ensure developed products meet acceptance criteria, quality standards, and operational readiness.
• Contribute to change control and release approval processes.

3. Technology Alignment

• Maintain a working understanding of DHL Express technology landscape.
• Partner with enterprise architecture teams and external partners to support technology direction and innovation.

4. Release & Risk Management

• Oversee the product development lifecycle, identify risks, and facilitate mitigation plans to ensure delivery within scope and quality expectations.

5. Product Launch & Delivery

• Lead small to medium projects or product releases, managing timelines, risks, stakeholder communication, and resource alignment.
• Monitor progress and adjust plans where necessary.

6. Product Performance & Quality Monitoring

• Track product metrics such as user engagement, adoption footprint, and satisfaction levels.
• Use data insights to recommend enhancements and support ongoing improvement.

Key Stakeholders

• Development Teams:Clarify requirements and address development constraints.
• IT Leadership:Align product goals with IT strategy and provide progress updates.
• Business Stakeholders:Gather business needs, translate them into product requirements, and incorporate feedback.
• Suppliers/Vendors:Coordinate deliverables and ensure quality of external contributions.
• Cross-functional Teams:Collaborate with global, regional, and functional teams for consistent messaging and shared insights.
• Project Management Office (PMO):Align on project timelines, scope, and resources.
• Compliance & Legal:Ensure adherence to applicable regulations and standards.
• Quality Assurance:Validate product readiness and testing outcomes.
• Other Internal Groups:Coordinate as required with process groups, regional/country IT teams, and external partners.

Do you have what it takes

• Bachelor's degree in software engineering or equivalent, or relevant working experience in a software development en vironment.
• 3 years experience managing or building technical products, ideally in development or DevSecOps contexts.
• Demonstrated ability to develop product roadmaps and manage products from conception to launch.
• Experience with IT portfolio or service delivery management is an advantage.
• Strong understanding of recognized industry knowledge areas or frameworks.
• Ability to apply domain knowledge effectively in new or unfamiliar situations.
• Commitment to continuous learning and knowledge sharing.
• Strong analytical skills with the ability to rapidly assess and apply new information.
  
  

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.