Product Manager

This role is responsible for the maintenance of products and accountable at a product level across performance ownership. Additionally, the role holder is responsible to support complete product lifecycle including market requirements, commercial justification, defining, launching, developing roadmaps and customer satisfaction.

What you'll need to bring to the team

• Comfortable leading complex strategic initiatives, working through technical, operational, legal/policy and business issues.
• You will understand how data moves through the system, is captured, stored, visualized, and enriched.
• stakeholders e.g., operations, technology, sales, product etc.

What you'll be doing

• Build, develop, and manage the product roadmap for new features and improvements aimed at delighting and retaining clients for Experian's bureau linked products & services in Singapore
• Support strategic initiatives to achieve end-to-end process excellence in areas of client onboarding, servicing and regulatory/legal compliance
• Manage the lifecycle of Experian's in-house Credit Bureau products and services, driving product enhancements, pricing, positioning, and feature improvements to meet evolving customer and business needs.
• Work closely with Commercial, Operations, and Technology teams to identify market opportunities, define product requirements, and deliver bureau product enhancements that improve customer experience and operational efficiency.
• Raise, prioritize and track requirements to closure while ensuring that it meets the needs of the business.
• Perform User Acceptance Testing (UAT) and Post Assurance Testing (PAT) for product enhancements and releases.
• Monitor product performance, customer feedback, and usage metrics to identify opportunities for continuous product improvement and increased client adoption.
• Maintain product samples, documentation, user guides, release notes, and training materials to support internal teams.

Qualifications:

• 3+ years experience in a product management or business transformation role in a B2B environment; preferably within Credit Reporting industry, FinTech companies, Banks, Financial Service or B2B servicing Banks.
• Enjoys a balance of strategic thinking with a hands-on approach
• Attention to accuracy and details required
• Multitasking, resilient, resourceful, driven, tenacious and possesses good communication skills to thrive in a complex environment
• Knowledge of credit bureau, accounting, alternative data or credit scoring will be beneficial