Job Description

Summary of AirAsia Ride

AirAsia Ride is a core pillar of the AirAsia MOVE ecosystem, currently transitioning from a standalone e-hailing service into Malaysia's leading multi-modal transport provider. Leveraging a massive database of 70 million annual passengers and 16.4 million monthly active users on Move App, we aim to dominate the Airport-to-City commute by providing seamless, bundled travel experiences. Our mission is to democratize travel across ASEAN by integrating cars, trains, and buses into a single, user-friendly digital platform. We are currently executing a high-growth turnaround strategy, targeting regional leadership as the #1 integrated digital transport hub by 2030.

Role Purpose

As the Product Manager for the Integrated Travel Hub (TIH), you will serve as a visionary architect for Project Move-Easy, leading the product management and implementation of our next-generation multi-modal mobility platform. Your primary mission is to strengthen Today's Business and drive Tomorrow's Engine, evolving AirAsia Ride into a unified travel ecosystem.

You will be responsible for building the Intelligence Core of our mobility services, integrating disparate transport modes-including KTM, RapidKL, and interstate buses-into a seamless door-to-door experience. You will lead the development of AI-powered routing, unified QR-based ticketing, and personalized travel recommendations, ensuring that AirAsia MOVE becomes the indispensable, all-in-one travel companion for every traveler in Malaysia and across ASEAN.

Key Responsibilities

• Multi-Modal Integration: Lead the technical and product integration of rail (KTMB, Prasarana) and interstate bus operators via robust, scalable API architectures.

• AI-Powered Operations & ETA Accuracy: Drive the development of the Intelligence Core, utilizing AI for predictive dispatching and dynamic pricing to ensure high-precision ETA and minimize platform fulfillment gaps.

• Unified Checkout Experience: Design and implement a single-tap, QR-based booking and payment system, powered by BigPay, for multi-leg journeys.

• Ecosystem Bundling: Collaborate with the aviation and hotel teams to launch Flight + Ride and Hotel + Ride ancillary products, leveraging PNR-triggered bookings.

• Product Roadmap Management: Execute the TIH strategic roadmap, moving from foundation (Q4 2026) to regional expansion (2027 and beyond).

• App & UI/UX Modernization: Oversee the enhancement of passenger and driver applications, focusing on intuitive interfaces, real-time financial & ops tracking for drivers, and resolving system issues

• Operational Excellence: Oversee the implementation of advanced mapping solutions, ETA accuracy upgrades, and Digital Control Tower features to optimize platform fulfillment.

• Stakeholder Management: Coordinate with strategic tech partners (e.g., mapping and infrastructure providers) and internal Special Forces units to deliver high-velocity product updates.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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