Type
B2C
Sector
Product Manager
Sphere
iGaming
Location:
Kuala Lumpur
Ref
SC-20260512-08
Listed
12/05/2026 00:00
Location: Onsite, Old Klang Road, Kuala Lumpur
About The Role
We are looking for a strategic, user-focused Product Manager to enhance the Malaysia's platform's
UI/UX, gameplay experience, customer journey, and engagement strategies. The role will work cross-functionally to drive
conversion, retention, and product growth through data-driven insights and customer-centric improvements.
Job Responsibilities
- Analyze customer behavior and customer insights to enhance gameplay experience, engagement, and reward mechanics.
- Optimize the customer journey across web and mobile platforms, improving UI/UX, usability, and conversion performance.
- Drive retention, engagement, and repeat activity through data-driven product strategies and feature enhancements.
- Lead product roadmap execution, feature enhancements, gamification initiatives, ecosystem expansion, and vendor/game integrations,
- Collaborate with CRM, Design, IT, Operations, and cross-functional teams to ensure successful product execution and adoption
What This Role Offers
- Ownership and hands-on involvement in product growth and lifecycle strategy.
- Exposure to data-driven decision-making across product, campaigns, and customer experience.
- Opportunity to grow into a Senior Product Manager or regional product role.
- Direct impact on GP growth, retention performance, and user experience improvement.
Must Have
- 3 to 5 years of experience blending Growth/Campaign expertise with a deep eye forProduct Design and UX
- Fluent in English AND Native Mandarin (spoken and written)
- Strong analytical mindset with the ability to interpret product, campaign, and customer data
- Proven experience working with cross-functional teams in a fast-paced environment
Nice To Have
- Experience in iGaming but also the following can be transferable: Digital Entertainment, Gaming , E-commerce, or other high-engagement digital platforms.
- Familiar with gamification, customer engagement, gameplay optimization, and product analytics.
- Experience working with UI/UX teams, CRM or engagement tools, A/B testing, feature optimization, and vendor/product integrations.
Interested
If the position has caught your attention and you wish to apply, please upload your CV along with your contact info. If you want to know more about the position.
SmartRecruitment.com
is our responsible recruitment partner for this position, they are a consultancy firm within recruitment/head-hunting. SmartRecruitment.com
support their clients in recruiting iGaming & Crypto experts globally. 
