Product Manager

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP!

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.

What would you do

• Conceptualize and develop the right value proposition for the ewallet products based on market insights.
• Manage relationship with stakeholders and consumers to align on strategy and product features.
• Work with cross functional teams to define product specifications, establish milestones and manage quality for successful implementation of projects.
• Perform analysis of best customer and user experience in the industry and design suitable product solutions based on key user pain points.
• Specify product definition, create Product Requirement document and other documents necessary for implementation of product road map.
• Observe regional markets and anticipate market changes over near and long-time frames.
• Own and manage key customer support and user experience features/processes from end to end (includes all user touch points for customer support from in-app screens to chatbots and webforms).
• Effectively manage the roadmap in the assigned domain.

Who should join us

• At least 3 - 5 years of product management experience, including, understanding the customer, requirement analysis, product design and offering development, pricing, competitive analysis, etc.
• At least 2 years of digital/mobile app management experience
• Experience and solid understanding in customer support or user experience roles or projects is a plus
• Ability to work with offshore teams, strong in multi-tasking and perform well under pressure
• Experience in UED (User Experience Design) or UI (User Interface) Design is preferred
• Track record in leading business critical projects of large scope

Our Perks & Benefits:

• Flexi clock-in hours.
• Monthly eWallet allowance.
• Additional 1% employer EPF contribution from your 1st to 3rd year of service, with further increases based on your continued years of service.
• Unlimited office pantry fruits, snacks and drinks.
• Mobile and broadband subscription reimbursement.
• Flexibility to opt dependants coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits.
• Additional leave including family leave and paid care leave to care for family members.
• Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine (TCM) and Chiropractic.
• Corporate membership discount and many more to explore.

We believe that you have what it takes to fit into the Touch n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now!

Touch n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch n Go's policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing: [Confidential Information]

Note: Only shortlisted candidates will be contacted.

Let's keep LEAP-ing forward together!