Key Responsibilities
1. Requirements Analysis & Management
- Conduct client discovery sessions and requirements workshops to understand business needs
- Capture and document business and functional requirements
- Translate requirement into user stories and acceptance criteria
- Analyze data requirements and validate against platform capabilities
- Manage requirement changes, maintain traceability and communicate updates
2. Documentation & Solution Design
- Maintain comprehensive documentation throughout the project
- Create process flows, user journeys, and system diagrams
- Ensure documentation is clear, structured, and implementation-ready
- Prepare meeting notes, action items, and requirement summaries
3. UAT Coordination & Quality Assurance
- Plan and coordinate UAT sessions with clients and QA team
- Prepare UAT test scenarios and test cases
- Facilitate UAT sessions and capture feedback
- Log, track and verify defects
- Support and document UAT sign-off and ensure deliverables meet requirements
4. Client Engagement & Product Support
- Act as a key liaison between clients and internal teams
- Conduct product demos and feature walkthroughs
- Conduct client onboarding and product adoption
- Communicate product updates, enhancements, and roadmap (when required)
- Build strong relationships with client stakeholders
5. Product Feedback & Continuous Improvement
- Represent client needs and feedback to Project and Product team
- Identify gaps between client requirements and product capabilities
- Contribute to product improvement discussions and prioritization
- Support continuous improvement of BA and delivery processes
What Makes You a Great Fit
- 4-7 years in business analysis, product consulting and/or solution consulting, with end-to-end ownership of implementation projects from discovery through UAT sign-off
- Practical AI literacy: hands-on experience using LLM tools
- Familiarity with product development lifecycle and agile methodologies
- Proficiency in Jira and Confluence, strong documentation and process modelling skills
- Basic SQL and strong Excel / data analysis skills
- Proven experience in client-facing role and stakeholder management
- Experience with B2B SaaS or enterprise software environment preferred
- Experience in HR and/or Financial Technology or talent management preferred
