About Our Client:
Our client, a global leader in semiconductor backend solutions, is seeking a Product Specialist (SSI & FC) to support technical product management, customer engagement, and pre- and post-sales activities. This role covers Soft Solder Interconnect (SSI) and Flip Chip (FC) technologies and works closely with Sales, R&D, Engineering, and regional support teams.
Responsibilities:
- Collect process, production, and competitor data at customer sites to support product positioning and development
- Identify, evaluate, and report new product ideas and innovations to enhance the product and service portfolio
- Support product introduction and market launches for SSI, FC, and AFC models, including demos, evaluations, and semiconductor exhibitions
- Conduct feasibility studies and support customer sample build requests
- Participate in R&D projects, including product definition, requirements engineering, and in-house and on-site testing
- Define and document software requirements for new modules and features using JIRA
- Support Sales teams and Customer Program Managers (CPMs) during pre-sales activities, benchmarks, and technical discussions
- Establish and maintain strong technical relationships with key customer accounts
- Investigate and troubleshoot technical issues at customer sites, coordinating with Software and Hardware Engineering teams for timely resolution
- Conduct technical training and knowledge transfer sessions for Field Service Engineers (FSEs) and customers; maintain demo equipment when required
Requirements:
- Degree in Mechanical Engineering, Electrical Engineering, or Mechatronic Engineering
- At least 3 years experience in a product support or technical support role with customer-facing exposure
- Experience in the semiconductor backend industry is required
- Soft Solder (SSI) process/application experience is an advantage
- Flip Chip (FC) process/application experience is an advantage
- Experience with the following platforms is a plus:
- Esec 2009 / 2100
- Datacon 8800
- Customer-oriented mindset with professional conduct
- Strong adaptability and flexibility in a fast-paced environment
- Intercultural awareness and ability to work with regional and global teams
- Willingness to travel up to 50%
Motivated candidates who are seeking a new technical challenge and career growth opportunity in a global semiconductor environment are encouraged to apply.
