Process Digital Power-related products in a timely and effective manner. Provide High-level technical solutions and remote technical support for technical problems, and be responsible for the quality of problem handling, resolving and customer satisfaction.
Analyze and identify common product issues in the region, proactively obtain professional solutions in the industry, provide effective suggestions, and drive product and tool improvement.
Proactively self-study, even lead junior engineers to learn PV/energy storage product technical knowledge, provide enablement, such as training for new engineers and internal enablement for TAC and related departments.
Participate in the ITR process, promote the improvement of service processes, and promote continuous product improvement.
Proactively output technical case summaries to support the team in building and accumulating the technical knowledge base.
Assist in managing technical labs or technical prototypes, and assist supervisors in planning technical improvement processes and solutions for engineers.
Job Requirements:
Bachelor's degree or above in battery, electrical engineering, control, or other related majors. At least 5 years of experience in smart PV product service or maintenance, with strong technical capabilities in diagnosing and resolving issues related to inverters, energy storage systems, and box-type transformers.
Excellent communication, coordination, and interpersonal skills, with the ability to work effectively across teams and with clients.
Strong ability to quickly understand complex systems and technologies, proactively identify and drive resolution of technical issues.
Proficient in data collection and analysis; skilled in using common analysis tools to interpret data, draw conclusions, and prepare clear, structured reports.
Strong customer service mindset, proactive and accountable. Able to remain composed under pressure and respond promptly to urgent business needs.
Strong technical writing skills. Candidates with relevant industry certifications, hands-on project delivery experience, or equivalent qualifications are preferred.
