We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Application Support Manager/Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities
Identify internal and external training needs, develop training programs, assess understanding and conduct refresher sessions as needed.
Designing and executing quality training to external clients across regions.
Ability to conduct training sessions in English, Malay, Mandarin and Cantonese.
Provide weekly classroom training and onsite/online training to external clients.
Maintain effective communication with customers to establish further training needs.
Gather feedback on customers and propose solutions to gaps.
Evaluate the effectiveness of training and modify materials and processes as appropriate.
Assist in creating and updating of Product User Guides.
Conduct internal product training sessions for onboarding staff.
Type of Training
Induction: Company and Product Introduction.
New Product Launch.
In-depth Cartrack Solutions training.
Requirements
Diploma/Bachelor Degree in Business with outstanding academic performance or equivalent industry experience.
At least 3 years in a learning and development and/or training/customer care.
Confident and strong communication skills.
Experience conducting virtual trainings.
Open to customer service experience with strong communication skills.
Preferred experience in a client-facing role.
Fluent English, Malay and Mandarin communication skills for clear communication to different customers.
Cantonese is added advantage.
Confident to conduct stand-up presentations for client-facing presentations.
