Production Support Engineer

Responsibilities:

•  Address production issues according to the SLA
• Provide applications support and guidance which may include service packs, upgrades and infrastructure
• Maintain appropriate levels of technical and procedural documentation
•  Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures and incident management procedures)
• Work in partnership with other departments as required ensuring correct exchange of knowledge and successful transition of developments into production
• Conduct platform monitoring and performance tuning
• Work with project teams to investigate complex issues, identify and implement solutions to re-occurring problems
• Share / spread knowledge throughout the Support Team and relevant areas, from development through to support
• Take a proactive approach to working with the rest of the interface development team.
• Monitor and record time spent on activities according to the standards applied in the organization.
• Report progress to the BAU manager as required.
• Participate in peer reviews of own and others work as required by the team leader.
• Share knowledge gained with peers.

Requirements:

• Bachelor's Degree or professional qualification in Information Technology or relevant studies
• At least 2 years of development experience in complete system development life cycle
• At least 2 years of experience and having strong passion in Production support
• IBM Ace developer and application support knowledge
• IBM MQ admin/Developer basic knowledge
• IBM Ace server admin with basic knowledge
• Familiarity with using Postman for API testing
• Ability to use AIX server commands for accessing and reviewing logs
• Familiarity with RDMS databases (Oracle), application server (JBoss) and web servers (Apache)
• Experience in utilities such as Control-M and MoveIT (an added advantage)
• Experience in AS400 based application Life Asia (an added advantage)
• Knowledge in insurance or takaful industry (an added advantage)
• Strong written and interpersonal communication skills
• Team player with strong self-initiative, quick learning and independent individual
• Able to perform well and have self-control under challenging timeline
• Well-prepared for Production Support environment with expectation to work on extra hours and odd hours when required
• Possess outstanding professionalism with pleasant attitude and personality
• Good in time management