We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Production Support Lead's Core Responsibilities
- Oversee all activities in production services team and accountable for the system working of Control-M
- Assign batch jobs and scheduler to the L1 SMC team for monitoring
- Properly arrange staff duty roster, scheduler encompassing breaks, holiday, medical leaves, emergency leaves, etc to ensure sufficient support to perform day to day management of the batch job request
- Assist and guide production services team in handling troubleshooting related to batch job scheduling, administration, job runs, change request, incident
- Ensure production services support operates in an orderly manner.
- Guide and advise production services team on daily tasks and escalations
- Assist or participate in any activities that been assigned by SMC Lead in related to production services
- Take responsibilities to perform Service Request/Change Request that raised by System or Application's team on batch job, scheduling, Control-M.
- Act as Incident Coordinator and closely work with Incident Manager on major incident and potential major incident tickets on batch job and control-M
- Prepare procedures (SOP) for Control-M and Batch Scheduling/Job support under production services support.
- Prepare daily, weekly, monthly and adhoc report for management review.
Other-Responsibilities (Requires as standby when there is resource constraint addressed):
- Perform administration of the Control-M
- Perform daily task and change request on production services.
- Perform incident management on batch job failure/scheduler issue
- Update the L1 SMC monitoring team to ensure all batch and ah-hoc jobs are properly monitor and escalated if issues.
Requirements
- Diploma/ Degree holder in Computer Engineering/ Information Technology or related disciplines.
- 3-4 years of experience in IT management or data centre operations management;
- Experience in tools used for batch job management (Control-M) will be an added advantage.
- Experience in configuring jobs in Control-M and troubleshooting failed batch jobs
- Possess Control-M certification is highly advantages
- Good understanding and with passion to learn broad knowledge on IT Operations management
- Good problem-solving skills, background analytics, a team leader attitude and focus on excellent customer service/support.
- Driven and able to multi-task, strong time management skills and strong team player.
- Willing to work on standby mode.
- Required Language(s): English, Cantonese is an advantage
#LPS
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
