Job Highlight
- Lead a large-scale, end-to-end Contact Centre transformation
- Work directly with key stakeholders on a strategic program
- 12-month contract with high potential for extension
- Leverage cutting-edge tech: Amazon Connect & Salesforce
- Top-tier Insurance firm, Hong Kong location
About the Client
- A leading global Insurance organization
- Investing heavily in digital & customer experience
- Stable and well-established financial services group
- Focus on innovation and technological advancement
Role Duties
- Manage the E2E delivery of the multi-stage program
- Oversee lift and shift of on-premise solutions to cloud
- Lead integration of Amazon Connect with Salesforce
- Drive automation initiatives including interactive chatbots
- Ensure project aligns with business goals and timelines
Role Requirements
- 10+ years in Programme/Project Management
- Proven background in Financial Services transformation
- Hands-on experience with Contact Centre technology
- Specific knowledge of Amazon Connect or Salesforce
- Experience with IVR systems and cloud migration
Why Apply
- High-visibility role with significant business impact
- Work on a green-field, tech-driven strategic project
- Competitive daily rate on a 12-month contract
- Enhance your expertise in a high-demand niche
- Join a market leader in the insurance sector
INTERESTED
Simply hit apply or send an email with your CV attached to [Confidential Information] and I will answer any questions you might have about the role.
Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.
