Project Account Specialist (Account Manager) - (Hybrid)

Key Responsibilities

• Receive and process customer orders from the sales team or clients, verify all details, and coordinate timely execution.
• Assist in reviewing orders to ensure accuracy and deliver prompt feedback to clients.
• Monitor and follow up on project tasks and timelines with internal and external teams; communicate any issues or delays to clients without delay.
• Conduct product and system training sessions with clients through video conferencing.
• Act as the primary point of contact for a portfolio of clients, nurturing strong, trusted relationships through regular calls and meetings.
• Utilize product and system knowledge to address client inquiries, identify operational gaps, and propose tailored solutions.
• Identify opportunities for upselling and cross-selling to grow revenue within existing accounts.
• Support contract negotiations in line with company policies and coordinate with technical teams on product solutions and support requirements.

Job Requirements

• Strong verbal and written communication skills with the ability to build relationships with stakeholders at all levels.
• Customer-focused, with excellent interpersonal and problem-solving skills.
• A collaborative team player with a positive, adaptable, and committed attitude.
• Prior experience in Sales, Project Coordination, or Account Management is an advantage.
• Minimum Diploma or Bachelor's Degree in Business Administration, Marketing, Management, or a related field.
• Minimum of 1 year of relevant work experience preferred; however, fresh graduates are encouraged to apply.