Location: Kuala Lumpur City Centre
Work Model: 5 days onsite (Office based)
We are partnering with a leading global technology services provider supporting one of the world's most advanced hyperscale data centre environments.
They are seeking a Project Coordinator to support day-to-day operational coordination across large-scale network operations and data centre infrastructure environments supporting globally distributed infrastructure.
This is an excellent opportunity for graduates or junior operations professionals looking to build a long-term career within hyperscale data centre and network operations!
Responsibilities:
- Coordinate daily operational activities across multiple regional teams supporting production network environments
- Work closely with Smart Hands, Remote Hands and facility providers to support operational activities and issue resolution
- Assist with monitoring and maintaining operational tickets within defined SLAs
- Coordinate with hardware vendors regarding RMA processes, shipment tracking and hardware logistics to and from facilities
- Participate in operational meetings, document action items and follow up on key deliverables
- Support operational reporting activities including weekly updates, action tracking and project coordination tasks
- Assist with identifying operational issues, recurring problems and escalation requirements
- Work closely with Service Delivery Managers and Project Managers to support operational reporting, metrics and KPI tracking
- Coordinate across regional operations teams to assist with ticket resolution and operational workflows
- Support process improvement initiatives and operational documentation activities
- Assist with maintaining operational schedules, work tracking and coordination activities across multiple teams
- Participate in daily operational handovers and on-call support rotations as required
- Maintain strong communication with internal teams, customers and external vendors across operational environments
Requirements:
- Bachelor's Degree or Diploma within Information Technology, Engineering or a related field
- 0 to 2 years of experience within IT operations, project coordination, network operations, logistics coordination or infrastructure environments
- Strong communication skills both written and verbal
- Comfortable coordinating across multiple teams within fast-paced operational environments
- Strong organisational and multitasking capability
- Experience using Microsoft Excel and Google Workspace tools
- Flexibility to support regional operational requirements when required
Beneficial Experience:
- Exposure to data centre, colocation or POP environments
- Understanding of network operations or infrastructure operations environments
- Exposure to logistics, hardware shipments or operational coordination activities
- Experience coordinating with vendors, facility providers or technical operations teams
Benefits:
- Long-term career growth within a global multinational technology organisation
- Opportunity to break into the Data Centre industry
- Free company mobile plan
- Comprehensive medical coverage for employees and dependants
- Exposure to regional and global operational teams across large-scale infrastructure environments
