Scope
- Lead a team of software engineers within the Returns Development organization, providing technical direction, people leadership, execution discipline, and coaching.
- Partner closely with Product Management, UX, Cloud Operations, Support, and other engineering teams to deliver high-quality returns capabilities aligned to roadmap commitments and customer outcomes.
- Drive enterprise engineering practices that improve quality, scalability, reliability, performance, security, maintainability, and operational readiness across services and applications.
What You'll Do
- Lead, coach, and develop a high-performing engineering team, creating clarity of priorities, accountability, and growth opportunities.
- Own delivery execution for assigned Returns Development roadmap commitments, ensuring predictable planning, high-quality delivery, and transparent communication of progress, risks, and dependencies.
- Provide technical leadership in design and implementation discussions, helping the team make sound architectural decisions for scalable, performant, secure, and maintainable solutions.
- Partner with Product Management to translate roadmap priorities, customer needs, and business outcomes into well-defined engineering plans and releases.
- Drive Agile delivery practices, including backlog refinement, sprint planning, execution tracking, retrospectives, and continuous improvement.
- Improve engineering excellence through code quality, automated testing, CI/CD practices, observability, operational readiness, defect reduction, and root cause analysis.
- Manage cross-functional dependencies with adjacent product, platform, cloud, support, and implementation teams to ensure successful end-to-end solution delivery.
- Support customer escalations and production issues by ensuring timely technical investigation, clear communication, and durable corrective actions.
- Build team capability through hiring, onboarding, mentoring, performance management, and succession planning.
- Use data, KPIs, and engineering metrics to assess team health, delivery performance, quality trends, and opportunities for improvement.
What We Are Looking For
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
- 15+ years of software engineering experience, including hands-on experience building solutions for complex problems.
- Proven experience leading delivery of enterprise-grade SaaS, cloud-hosted, or cloud-native applications at scale.
- Strong technical foundation with the ability to guide architecture, collaborate on design, and troubleshoot delivery decisions; prior hands-on software development experience is required.
- Experience with microservices, APIs, distributed systems, cloud platforms, and modern DevOps practices.
- Demonstrated ability to lead Agile teams and manage planning, execution, dependencies, risks, and stakeholder communication.
- Strong people leadership skills, including coaching, feedback, performance management, hiring, and developing engineering talent.
- Quality-first mindset with experience using engineering metrics, production insights, and root cause analysis to improve product and team outcomes.
- Ability to work effectively with global, cross-functional teams and communicate clearly with technical and non-technical stakeholders.
- Supply chain, warehouse, returns, inventory, commerce, or logistics domain experience is preferred.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
