About the Role
This position provides comprehensive support services for security systems, ensuring client satisfaction through troubleshooting, product and technology proficiency, and continuous improvement. Strong client relations are a priority, delivered in line with company standards and policies for timely preventive maintenance.
Main Responsibilities:
- Collaborate with the Customer Service Representative to resolve clients security system issues in a timely manner
- Deliver comprehensive support and maintenance services, including routine preventive maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training
- Create detailed system diagrams using AutoCAD
- Build strong client partnerships while continuously working to enhance customer satisfaction
- Manage support and maintenance contract renewals
- Ensure service excellence by strictly adhering to company standards and policies for service requests within the designated region
- Perform regular preventive maintenance and address daily troubleshooting needs
- Follow up thoroughly on all open technical issues until fully resolved
- Assume ownership of service-related issues once external handover is completed by the project team
Requirements:
- Bachelor's degree or above in Electronic, Computer, Automation, or Mechanical Engineering
- Minimum 3 years of experience in security and/or electronic systems project implementation and commissioning, ideally within a multinational environment
- Working knowledge of IT fundamentals as they relate to security hardware, networks, and databases
- Exposure to access control, video surveillance, and alarm systems is advantageous
- Open to on-site work
- Prior project management experience is a plus
- Hands-on experience with Lenel, Cisco, or S2 systems is a plus
- Strong communication and coordination abilities
- Customer service-oriented mindset
- Fast learner, adaptable to new systems and environments
- Working Location: Johor Bahru, Malaysia
