He/she will work closely with the Cards team to support the following scope of work:
- Migration project setup and governance
- Migration strategy and product mapping
- MIS data analysis and customer segmentation
- Customer Communications Plan
- Migration roadmap – re-carding cycle and batches
- Business costing model
- Migration execution and support
Key responsibilities:
- Act as project lead for the migration, coordinating and supporting end-to-end internal and external stakeholder management;
- Drive and support the end-to-end migration strategy
- Ensure accurate product mapping
- Develop and discuss customer segmentation analysis, especially key focus areas – Recurring and Inactive cardholders
- Develop customer communications strategy (Pre, Through & Post Migration) adopting a Digital First approach;
- Build migration roadmap (re-carding cycles and batches) and assess impact towards Customer Service, Call Centre / Branches, Embossing and Back-office Operations;
- Collaborating with end client's internal teams to ensure successful implementation
What you will need:
- Bachelor's degree in Business or any relevant discipline
- 8 years relevant working experience
- Proven track record in project management within the financial services industry, particularly in card migration projects.
- Excellent written and verbal communication skills; ability to collaborate effectively with cross-functional teams and manage stakeholders
- Strong organizational skills with experience in setting up migration projects, creating roadmaps, and managing timelines
