Job Summary:
The role manages all aspects of technology and operations related projects in meeting the business objectives including ensuring timely delivery within agreed scope as well as adhering to the quality standards. The incumbent will also be responsible for the technology & operations outsourcing governance functions that involve reviewing, evaluating, developing, implementing, and maintaining the necessary controls and procedures that align with the business goals.
What You Will Do:
- Owns the project delivery roadmap by conducting regular prioritization meetings with the relevant stakeholders and share the progress through effective communication in various governance forums.
- Manage end-to-end project delivery from requirements gathering to post deployment review according to the software development lifecycle (SDLC) standards by working with the relevant stakeholders such as Tech Product Manager, Business Analysts, Tech Leads and Testers.
- Serve as the primary technology liaison, collaborating with stakeholders from outsourced functions to ensure compliance with outsourcing governance requirements. Responsibilities include technology solution design, identifying internal control gaps, and initiating effective remediation plans.
- Manage changes to the project scope, project schedule and project costs using appropriate methodology.
- Manage the relationship with all stakeholders (internal and external, including 3rd party vendors as needed).
- Create and maintain comprehensive project documentation according to the company policy.
- Arrange and coordinate regular governance meetings by managing the meeting materials, logistics and follow-up on the action items post meeting.
- Track, monitor and assist in closure of operations & technology incident tickets.
- Perform other responsibilities and duties periodically assigned by supervisor to meet technology, operational and/or other requirements.
What You Will Need:
- Bachelor's degree or equivalent in Management Information System/ IT/ Computer related studies.
- Project Management certification is a plus.
- Minimum 5 years working experience in project or operations management role. Experience in the insurance industry is an added advantage.
- Positive attitude and good problem-solver.
- Innovative, with a strong willingness to learn.
- Good verbal and written communication skills in English.
