Job Description Project Manager (Cybersecurity & Cloud Infrastructure)
Team: Presales / Operations / Service Delivery
Designation: Project Manager
Location: Selangor, Malaysia
Shift: Day Shift (Flexible for critical milestones and on-call support)
Experience Required: Minimum 6+ years of hands-on experience delivering complex Cybersecurity and Cloud Infrastructure projects with strong strategic and technical execution capabilities.
Job Role
Partner with global leadership to drive end-to-end project execution across cybersecurity and cloud infrastructure initiatives. Lead project planning, strategic proposal development, and ensure operational delivery excellence from presales transition through implementation and closure.
Key Responsibilities
Project & Delivery Management
- Manage full project lifecycle including initiation, planning, execution, monitoring, and closure.
- Translate strategic strawman proposals into structured project plans and execution frameworks.
- Drive delivery excellence in high-pressure, mission-critical environments.
- Ensure adherence to scope, timelines, budgets, and quality standards.
- Provide executive-level reporting and stakeholder updates.
Presales & Solution Alignment
- Collaborate with presales, solutioning, sales, and marketing teams to ensure seamless project transition.
- Support proposal development, scope definition, resource planning, and roadmap visualization.
- Align delivery strategies with business objectives and customer expectations.
Cybersecurity & Cloud Project Oversight
- Oversee implementation of security solutions, SOC operations initiatives, and professional consulting engagements.
- Ensure projects align with global compliance and governance standards such as: ISO 27001, NIST-CSF, SOC2, CIS Controls, GDPR, CMMC
- Maintain working awareness of Cloud Architecture (Azure/AWS), Multitenancy, and Infrastructure-as-Code practices.
- Leverage AI and LLM tools to enhance service delivery efficiency where applicable.
Operational Excellence & Governance
- Implement best practices for new customer onboarding, implementation frameworks, and standardized design templates.
- Ensure alignment with Service Operations frameworks (ISO 20000 & ITIL processes).
- Maintain high-quality technical and compliance documentation.
- Utilize enterprise ticketing systems (ServiceNow, Jira, Remedy) for workflow governance and tracking.
Stakeholder & Team Leadership
- Lead cross-functional teams within a matrix organization.
- Communicate complex technical concepts effectively to both technical teams and C-suite stakeholders.
- Drive process optimization and continuous improvement initiatives.
- Demonstrate strong decision-making capabilities and proactive leadership.
Essential Technical Skills
- Project/Program Management certifications such as PMP, PRINCE2, or Agile/Scrum Master.
- Expertise in project strategy, lifecycle management, and execution under high-pressure environments.
- Strong hands-on command of MS Office (Word, PowerPoint, Excel, Visio) and Project tools for roadmap visualization.
- Comprehensive knowledge of Security Solutions, SOC Operations, and Technical Consulting services.
- Awareness of Network Security, Endpoint Protection, Servers, Databases, and Operating Systems.
- Good understanding of Cloud platforms (Azure/AWS) and Infrastructure-as-Code concepts.
- Experience in AI and LLM usability within service delivery frameworks.
Non-Technical Skills
- Exceptional interpersonal and communication skills.
- Ability to influence and lead cross-functional stakeholders.
- Strong understanding of ITIL and ISO 20000 Service Delivery frameworks.
- Exposure to global compliance standards (ISO 27001, NIST-CSF, SOC2, CIS, GDPR, CMMC).
- Practical experience with enterprise ticketing platforms.
- Innovative mindset with strong analytical and decision-making skills.
- Proactive approach to internal process improvement and best-practice adoption.
