Claims Release & Migration Lead
Years of Experience: 8-10 Years
Job Summary: We are seeking a highly skilled Claims Release & Migration Lead with extensive knowledge in Policy Administration and Claims. The ideal candidate will be responsible for leading the end-to-end process of migrating claims data and systems, ensuring minimal disruption to business operations while maintaining data integrity and quality. This role requires a strategic thinker with strong project management skills and a deep understanding of the insurance domain.
Responsibilities
- Strategy and Planning: Develop and define the overall data migration strategy and plan, including scope, objectives, timeline, and required resources.
- Requirements Gathering: Collaborate with data owners, business owners, architects, and application teams to gather and analyze all migration requirements.
- Risk Management: Identify and mitigate potential risks and issues related to the migration process, developing contingency plans as needed.
- Resource Allocation: Determine and allocate staff and other resources necessary to complete migration deliverables successfully within time, cost, and quality constraints.
- Process Coordination: Coordinate and manage all data migration activities across various workstreams and solution implementation projects.
- ETL Management: Oversee the Extract, Transform, and Load (ETL) processes, potentially designing or enhancing custom migration tools and working with ETL engineers.
- Quality Control: Design and implement a quality management plan, including data cleansing, mapping, validation, and reconciliation to ensure accuracy and integrity in the new system.
- Compliance: Ensure the migration process adheres to relevant legislation, statutory approvals, mandatory standards, and data protection regulations.
- Issue Resolution: Manage and resolve complex cases, complaints, and cross-area or cross-release issues that may arise during the project.
- Stakeholder Communication: Serve as the primary point of contact for all migration-related activities, providing regular updates to stakeholders and senior management on progress, risks, and issues.
- Documentation: Develop comprehensive documentation for the migration process, including technical specifications, user guides, and testing results.
- Training & Support: Provide post-migration support and training to end users to ensure a smooth transition and adoption of the new systems.
- Claims Business Knowledge: Apply sound business knowledge of the insurance domain, including claim management, policy servicing, and associated data dependencies, to comprehend business scenarios and ensure all claims-specific requirements are met.
- Claims Operations Alignment: Ensure the new system and migrated data align with and support ongoing claims operations, service delivery targets, and performance KPIs.
Mandatory Skills
- Strong knowledge of Policy Administration & Claims processes.
- Proven experience in data migration strategy and execution.
- Expertise in ETL processes and tools.
- Excellent project management and leadership skills.
- Strong analytical and problem-solving abilities.
Preferred Skills
- Experience with data quality management and compliance standards.
- Familiarity with insurance industry regulations and best practices.
- Proficiency in project management software and tools.
Qualifications
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Relevant certifications in project management (e.g., PMP, PRINCE2) are a plus.
Policy Administration & Claims
