1. About Speedbrick
At Speedbrick, we believe technology can improve the quality of work and working experience of contractors.
After implementing Speedbrick, site and office teams should spend less time making calls, chasing documents and performing manual work. One of the best compliments we received came from a site user who said they now call the office much less. The office team also experienced a significant reduction in manual work.
We are a team of passionate individuals committed to helping contractors discover a more efficient way of working. To date, Speedbrick has digitalised construction projects valued at more than RM50 billion across hundreds of projects in Malaysia.
Find out more at www.speedbrick.com.
2. About the Role
We are looking for a Client Implementation & Training Coordinator to help construction companies transition successfully to Speedbrick.
You will coordinate implementation activities, communicate with clients and train their site and office teams. Your responsibility is to help users understand Speedbrick, apply the correct workflows and use the system confidently in their daily work.
3. What You Will DoClient Implementation
- Liaise with client management, site teams and office teams.
- Coordinate implementation meetings, activities, information and timelines.
- Record decisions, actions, owners and deadlines.
- Follow up with clients and internal teams on outstanding matters.
- Monitor progress and identify potential delays.
- Escalate unresolved issues before they affect implementation.
- Support clients through onboarding, go-live and adoption.
User Training and Adoption
- Understand the responsibilities and workflows of different client users.
- Prepare training materials and practical exercises.
- Conduct physical and virtual training for site and office teams.
- Explain Speedbrick clearly using relevant construction examples.
- Guide users through actual tasks within the system.
- Check whether users can perform the required tasks independently.
- Identify users who require additional support.
- Collect user feedback and communicate issues to the relevant Speedbrick team.
- Monitor system usage and coordinate follow-up training where required.
4. What Success Looks Like
- Implementation activities remain organised and moving.
- Clients understand their responsibilities and next steps.
- Training is delivered to the correct users at the correct time.
- Users understand how Speedbrick supports their daily work.
- Users can perform their required tasks after training.
- Site and office teams follow the agreed workflows.
- Adoption issues are identified and addressed early.
- Management receives clear implementation and training updates.
5. Who We Are Looking For
You may be a good fit if you are:
- A people person who enjoys teaching and communicating.
- Confident speaking in front of groups.
- Familiar with construction operations.
- Patient when guiding users with different levels of technical ability.
- Able to explain complex processes in simple language.
- Friendly but firm when following up on commitments.
- Organised and reliable in managing tasks.
- Observant of whether users genuinely understand.
- Proactive in identifying and solving problems.
- Committed to delivering high-quality work.
6. Requirements
- Experience working in the construction industry.
- Good understanding of construction practices and workflows.
- Strong communication, presentation and interpersonal skills.
- Ability to train and support users patiently and clearly.
- Strong organisation, follow-through and problem-solving abilities.
- Proficiency in Bahasa Malaysia, as many site users communicate primarily in the national language.
- Willingness to conduct training at client offices and project sites when required.
7. Nice to Have
- Experience working with main contractors or subcontractors.
- Previous experience as a trainer, implementation coordinator, project coordinator or client service executive.
- Understanding of procurement, material requests, purchase orders, delivery orders, invoices or approval workflows.
- Experience introducing new systems or processes to operational users.
- Exposure to construction, ERP or accounting software.
- Experience preparing training materials or user guides.
- Experience conducting both physical and virtual training.
- Proficiency in Mandarin, as some senior purchasers communicate primarily in Chinese.
You do not need to meet every Nice to Have requirement. What matters most is your ability to understand construction users, explain clearly and follow through until they can use Speedbrick confidently.
8. Why Join Speedbrick
This role allows you to combine construction knowledge, technology and people development.
You will directly help site and office teams improve how they work while gaining experience in:
- Client and stakeholder coordination;
- Software implementation;
- Training and facilitation;
- User adoption and change;
- Construction business processes; and
- Digital transformation.
- If you are passionate about construction, enjoy helping people learn and believe contractors deserve a better way to work, we would like to hear from you.
