Job Description
- Conduct end-to-end review and assessment of fraud payout cases to determine customer eligibility for reimbursement.
- Evaluate joint culpability by analysing transaction patterns, system logs, customer behaviour, and relevant evidence.
- Perform case assessments in accordance with the Bank's Payout Assessment Framework, internal guidelines, and regulatory expectations.
- Prepare clear, structured justification write-ups to support assessment decisions and recommendations.
- Support investigation and coordination with fraud-related units and internal stakeholders if required (Legal, Compliance, Operations team) for case clarifications or supporting documents.
- Ensure the accuracy, consistency, and completeness of documentation
- Maintain confidentiality of customer data and uphold professional integrity in all assessments.
Job Responsibilities
The role is responsible for conducting comprehensive end-to-end reviews of fraud payout cases to assess customer eligibility for reimbursement. This includes analysing transaction patterns, system logs, customer behaviour, and supporting evidence to determine joint culpability in line with the Bank's Payout Assessment Framework and regulatory expectations. The individual prepares clear and well-structured justification reports to support assessment decisions, ensuring accuracy, consistency, and complete documentation at all times. The position also supports investigations by coordinating with key internal stakeholderssuch as Legal, Compliance, and Operationsto obtain clarifications and relevant documentation when required. Throughout all assessments, the role is expected to maintain strict confidentiality of customer information and uphold the highest standards of professional integrity.
Job Skills
- Fraud-Surveillance
- Analytical
- Critical-Thinking
- Communication
- Independent-Action
- detail
- Microsoft-Office-Skills
Job Requirements
- Bachelor's Degree in Business, Finance, Accounting, Economics, Law, or related field.
- Analytical and critical thinking skills with the ability to assess facts objectively and draw sound conclusions.
- Strong writing and communication skills able to present logical, concise, and persuasive justification notes.
- Able to work under pressure and meet deadlines with accuracy.
- Independent and self-driven, while maintaining strong teamwork and collaboration skills.
- High attention to detail and strong sense of accountability.
- Demonstrates Maybank's core values, especially integrity and customer centricity.
- Proficient in Microsoft Office applications (especially Excel and Word).
- Basic knowledge of fraud trends, scam typologies, and digital banking processes will be an added advantage.
