PROTEGE - Cyber Security (CSU), Governance, Virtual Banking & Payments

In this role, you are entrusted with conducting a full, end-to-end review of fraud payout cases to determine whether customers are eligible for reimbursement. This requires you to carefully analyse transaction patterns, system logs, behavioural indicators, and all relevant evidence to assess whether any joint culpability is involved. You ensure that every case is evaluated in accordance with the Bank's Payout Assessment Framework, internal guidelines, and regulatory expectations, maintaining fairness, accuracy, and compliance at all times.

You prepare clear, structured, and well-reasoned justification write-ups that document your assessment and recommendations. As part of the process, you work closely with fraud-related units and internal stakeholderssuch as Legal, Compliance, and the Operations teamto clarify information, gather supporting documents, or validate findings where necessary.

Throughout your assessments, you take responsibility for ensuring that documentation is complete, consistent, and fully aligned with governance standards. Most importantly, you approach every case with a strong sense of integrity, upholding confidentiality of customer data and exercising sound, unbiased judgment in all decisions you make.