QA Manager

Responsibilities

• Lead the FQA team to ensure all outgoing products meet customer specifications and internal quality standards before shipment.
• Serve as the primary point of contact for customer quality issues, audits, and feedback.
• Lead the CQE team to manage customer complaints, lead root cause investigations, and ensure timely and effective corrective/preventive actions
• Monitor and improve customer satisfaction metrics such as DPPM, RMA rates, and response time to issues.
• Maintain and improve the company's QMS in compliance with ISO 9001, IATF 16949, or other applicable standards
• Lead cross-functional teams in quality improvement projects and cost of quality reduction.
• Monitor key quality KPIs and implement initiatives to improve product reliability and customer experience.

Requirements

• Bachelor's Degree in Engineering, Quality Management, or a related technical field.
• Certified Quality Engineer (CQE) or Six Sigma Black Belt is a plus.
• Must be an effective communicator with proven ability to communicate complex information and concepts with clarity
• Should possess a flexible approach to problem-solving, be an adept negotiator, and be effective in trouble-shooting problems, issues, and/or conflicts
• Proven ability to establish collaborative working relationships with internal and external stakeholders
• Strong organizational skills, with the ability to effectively prioritize, manage multiple projects and tasks, and have great attention to detail
• The ideal candidate is highly ethical, flexible, action- and goal- oriented
• Minimum 7-10 years of experience in quality assurance, with at least 3 years in a leadership role focused on customer quality.
• Strong background in final product inspection, customer communication, and QMS management.
• Experience handling customer audits and complaint management in a manufacturing environment.
• Solid knowledge of quality tools and methodologies (FMEA, SPC, 8D, PDCA, Root Cause Analysis, etc.)
• Familiarity with ISO 9001, IATF 16949, or other quality management systems.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills for cross-functional leadership.
• Ability to work under pressure, manage multiple priorities, and meet tight deadlines.