Quality Assurance Analyst

Position: Quality Assurance Analyst(Japanese)

Reports to Quality Assurance Manager

Language: Japanese +English( Native)

Start date: ASAP

Location: Penang

Budget: 10,000RM to 12,000RM plus 600RM housing allowance

Shift Schedule: 247 shift

Headcount: 1

Note : Japanese QA with experience or Japanese agent who has BPO background.

Responsibilities

• Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.

Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations.

• Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.

Package, deliver, and at times present key findings and briefings.

• Conduct evaluations to identify areas of improvement.

Monitor, analyze & audit trainees performance and call out any unusual trends.

• Identify training needs by working with operations team and QA.

Requirements

• Degree in discipline or equivalent diploma

Minimum 1 year of Quality Analyst experience.

• Fast learner who requires minimal supervision.

Experience in preparing and presenting written project status reports and executive briefings.

• Phenomenal communication, presentation, and public speaking skills.

Organizational and time management abilities.

• Critical thinking, analytical and decision-making abilities.

People management.

Job Type: Full-time

Pay: RM10,

• 00 - RM12,000.00 per month
  
  Education:
• Bachelor's (Required)

Experience:

• Quality analyst: 1 year (Required)

Writing and presenting project report, status and otothers: 1 year (Required)

Language:

• Japanese (Required)

English (Required)