Quality Assurance Executive

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let's start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us

• Awarded as the Most Preferred Graduate Employers (2022& 2023), Gold Winner for Excellence in Workplace Culture (2021), Bronze Winner in Cross-Generational Workforce Engagement (2024) ,

• Comprehensive medical, dental, optical and insurance benefits

• Flexi working hours arrangements

• Staff Line & Device Subsidy

• Smart Casual Attire

• Child Parental Care Leave

• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)

• Special employee discounts for selected F&B Brands

Job Summary

Monitoring and evaluating customer interactions to ensure compliance with quality standards, regulatory requirements, and operational procedures. The role provides objective feedback, identifies improvement opportunities, and supports continuous enhancement of customer experience and operational performance.

The Day-To-Day Activities

• Monitor and evaluate customer interactions across voice, WhatsApp, and digital channels to ensure service quality and compliance with company standards.
• Conduct quality assessments and analyze performance trends, preparing reports and identifying areas for improvement and corrective actions.
• Provide coaching support by delivering quality feedback to Trainers and Operations Managers and monitoring improvement after coaching sessions.
• Ensure compliance and governance by supporting audits, maintaining QA documentation, and ensuring adherence to operational procedures and regulatory requirements.
• Drive continuous improvement by recommending process enhancements, validating quality for new campaigns, and participating in UAT and other improvement initiatives.

About You

• Diploma or Bachelor's Degree in Business, Communications, or a related field.
• 2–3 years of experience in Quality Assurance, Contact Centre, or Customer Service operations.
• Experience in outbound sales quality monitoring is an added advantage.
• Strong analytical and quality auditing skills, with the ability to identify performance gaps and recommend improvements.
• Excellent communication, coaching, reporting, problem-solving, and attention to detail to support quality improvement and operational excellence.

What's Next

Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.